Trouble shooting
Bad Voltage Range / Under Over Voltage
Overview One of the more common reasons for contact that our support teams get is because of the warning "bad voltage range". This article will go over what this error means and what can be done to rectify it. What does it mean? The message displayed ...
Upstream RCD / MCB Tripping
Overview NOTE - This article is not an exhaustive list of reasons why this may occur. There are many reasons why the supplying RCD/MCB may trip with Zappi. Some are related to the Zappi having a hardware failure, some are external to Zappi failures. ...
PE Fault
Overview Within Zappi the PE check is an advanced feature in the zappi which is not provided by most other EV chargers. It uses the impedance of the supply back to the primary transformer to confirm the continuity of the earth conductor so in some ...
Lock Failure !
Overview The article provides an overview of the Lock Failure ! error message that appears on the zappi device. This error message indicates that the pin on the lock solenoid has failed to engage properly into the charge cable plug on an Untethered ...
Contactor Fault - Voltage Related
Overview We are seeing a temporary increase in the warning "contactor fault" which could be an incorrect message. Investigation Notes From our onsite investigations, we have found that the warning in some cases is presenting in error but there is an ...
Check Grid CT / Installation Limit / Grid CT Lost
Overview The error message Check Grid CT / Installation Limit / Grid CT Lost. This error shows it's often one of the reasons below for the fault. More than one CT is set to "Grid" Only one CT (or set of three CTs in a three-phase system) should be ...
How to check the IP address of the server (zappi 2)
Overview Although the latest versions of zappi, eddi and libbi all come with built-in WiFi and Ethernet, the older models only use a radio link to communicate with each other and the myenergi hub. Where the radio link is weak it is now possible to ...
Why does my device keep losing Wi-Fi connection? (Wi-Fi Strength Check)
Overview Wi-Fi strength, measured in dBm (decibel milliwatts), indicates the power level of the signal received by your device from a Wi-Fi router or access point. dBm is a logarithmic unit used to express power relative to 1 milliwatt (mW). The ...