Hall Power Limited Terms and
Conditions: Subscription for charging electric vehicles Valid as of 9th May
2019
Trading as ePower, Hall Power
Limited offers electric vehicle charging equipment and expert services related
to charging electric vehicles, as well as invoicing solutions and charging
services.
These terms and conditions
regulate the relationship between Hall Power Limited and the motorist
(hereinafter "the Customer") who is connected to the Hall Power
Limited payment system (hereinafter "the Service"). “Customer” refers
to both legal and natural persons. These conditions shall not apply to cases
where they limit the Customer's rights as defined in mandatory legal
provisions.
Hall Power Limited reserves
the right to freely assess the ePower application. The Customer may use the
charging service for electric vehicles and other ancillary services of Hall
Power Limited and its partners.
1. Connection to the Service
The connection to the Service
occurs via text message, an RFID card, or a mobile application. In addition to
these terms and conditions, all data will be handled in accordance to the UK
Data Protection Act (1998).
2. Cancellation of the Service
In their capacity as a
consumer, Customers have the right to give notice to terminate the agreement
within 14 days from the conclusion of the agreement without specifying a
reason. In the case of Customers who have ordered an RFID card, the agreement
arises when these Customers have registered themselves as subscribers for the
card. The cancellation period is considered to be complied with if the Customer
sends the cancellation notification before the end of the cancellation period.
To exercise their right to cancel, the Customer shall notify Hall Power Limited
of their decision.
To exercise their right to
cancel, the Customer must send to Hall Power Limited their name, telephone
number, and e-mail address, together with an unambiguous statement detailing
the decision to cancel.
The Customer may deliver the
service cancellation form or other free‐format form electronically to support@epower.ie, or by
telephone to our customer service, tel. +35319029800
3. Payment via the ePower
Charging System
To receive the right to use
the Service, the Customer shall authenticate themselves either via text
message, an RFID or the mobile application. Using the Service via an RFID or
the mobile application requires registration to the Service by the Customer. Such
registration requires the Customer to provide personal information to Hall
Power Limited, such as email address, and to select a password for their
account.
Additional personal
information might be required to be provided by the Customer after
registration, subject to ancillary services requested by the Customer, such as
name and address details for being able to receive an RFID card, and payment
information for the chosen payment method for being able to create a valid
invoicing relationship between Hall Power Limited and the Customer and to
purchase charging services through the Service.
It is the Customer's
responsibility to ensure that the user information is always correctly
registered in the ePower EV app. After registration, the Customer will be
requested to login to the ePower EV app to check that the registered
information is correct and valid. Hall Power Limited is not responsible for
incorrectly input data during registration, regardless of the registration
method.
By accepting the terms and
conditions upon registration to the Service, the Customer accepts that Hall
Power Limited will debit the charging fee, including applicable taxes and
service charges.
The final charging fee, which
is based on the time of charging or the amount charged and the predetermined
price notified to the Customer before charging, will be calculated once the
charging is completed and debited immediately. Charging is completed either by
the system according to the Customer's instructions when charging is begun or
extended, or by the Customer at any time. ePower EV can only be used with
chargers at charging stations connected to the networks of Hall Power Limited
or its partners. The chargers are listed on the ePower EV app.
4. The Customer's obligations
and commitments
It is the Customer's
responsibility to ensure that charging begins and is completed correctly. To
ensure that the charging has begun, the Customer shall refer to the information
visible on the charger. Charging via an RFID card begins when the Customer has
connected the vehicle to the charging station for charging according to the
instructions after the RFID identification. It is the Customer's responsibility
to ensure that the vehicle has the right conditions to charge at the charging
station.
Any disputes regarding parking
tickets shall be handled between the Customer and the relevant police officer,
parking company or municipality. Hall Power Limited shall remain neutral in
these disputes and provide assistance to both parties.
It is the Customer's
responsibility to ensure that the registered debit card or credit card is
valid, that it has a sufficient balance and is not blocked.
5. Product prices
Hall Power Limited offers its
Customers different charging services with varying features and prices.
The specific terms and
conditions referred to in these terms and conditions may only concern specific
charging services.
The basic price of the
charging service is available at the charging stations. The service price may
also be Customer‐specific, in which case minute‐based or kilowatt‐hour-based
pricing is observed
The currently valid price list
is available on the ePower EV app and it may also be requested from the
customer service of Hall Power Limited. Hall Power Limited reserves the right
to change its pricing from time to time. Any changes will be published on the
ePower EV app well in advance.
6. General terms and
conditions
Information on Customers'
purchase transactions is visible in real time on their ePower accounts, which
may be viewed on the ePower EV app. The period-specific reports of the account
may be read and printed at any time, and Hall Power Limited retains the
charging information for at least 12 months.
● Responsibility for the
personal password
When the Customer registers
for the Service, they provide their email address and a chosen password for
logging into their account. Hall Power Limited then sends the Customer a
one-time registration token by email for confirming the account. The Customer
is, for their part, responsible for keeping the password secure, for not
writing the password down so that third parties can understand what it is used
for, and for not using the password in a way that allows others to gain access
to the information.
The Customer shall immediately
notify the customer service of Hall Power Limited (tel.+35319029800) if there
is any reason to believe that unauthorised persons have gained access to or
knowledge of the password.
● Unauthorised use of the
Service
The Customer is responsible
for any unauthorised use of the Service under their control. The Customer is
obligated to immediately or as soon as possible notify Hall Power Limited if
they believe that their account has been used by an unauthorised person or in
an unauthorised manner. The best way to minimise any costs incurred by such
misuse is to call our customer service (tel. +35319029800) as soon as
possible.
If the ePower card is lost or
stolen, the Customer shall immediately (within two (2) days of becoming aware
of the loss or theft of the tag) contact the customer service of Hall Power
Limited, tel. +35319029800. If the Customer does not give notification of
the loss or theft of the ePower RFID tag within the aforementioned time limit,
they shall be responsible for any reported purchase transactions in full.
The customer must pay a fee
of €10 plus VAT to receive a new card in the event their card is lost or
stolen.
● Complaints and investigation
of an ePower purchase transaction
A Customer wishing to submit a
complaint shall notify Hall Power Limited within 60 days of the date on which
the purchase transaction in question became available on their online account
in the ePower EV app. The complaint shall clearly indicate the type of error.
If this is not done correctly, the Customer will lose their right to invoke the
error, apart from exceptions due to mandatory legislation. When a Customer
submits a complaint, Hall Power Limited shall carry out a technical
investigation. Complaints regarding incorrect charging costs are processed and
determined by Hall Power Limited. If a complaint is accepted, Hall Power
Limited shall compensate the Customer for the amount without delay. If the
complaint is rejected, Hall Power Limited shall inform the Customer of the
result of the investigation of the complaint and justify the position of Hall
Power Limited.
● Changes to the Services or
terms and conditions
Both parties are aware that
the mobile payments sector is rapidly developing. Hall Power Limited therefore
reserves the right to modify these terms and conditions to adapt the operation
of the ePower charging system or the terms and conditions to new technologies,
new phones, appropriate technical or administrative procedures, or new
procedures for information security. The Customer shall be informed of such
changes with 30 days' notice on the ePower EV app.
● Termination of membership
The Customer may terminate
their membership with one (1) month's period of notice, effective from the end
of the current subscription period. The notice of termination shall be sent by
e-mail to support@epower.ie or
by contacting the customer service of ePower on +35319029800. Hall Power
Limited has the right to give notice to terminate this agreement if, having
received a reminder, the Customer has not within a reasonable period remedied
the situation in the following cases: The Customer does not meet their payment
obligations The Customer uses the Service contrary to this agreement or to the
obligations they have towards Hall Power Limited. Hall Power Limited has cause
to suspect that the Service is being misused.
It is the Customer's
responsibility to terminate the membership if the Service is not intended to be
used, if the vehicle is sold or temporarily out of use, etc.
7. Processing of personal data
Hall Power Limited will only
collect personal data which is required to provide the service to the user in
an efficient and customer friendly way. The number of data points collected
upon registration is minimized. Data is only collected if the user uses a
specific feature which requires that data collection. Examples include credit
card details to allow payments, address information for sending our RFID keys,
and so on.
Personal data may be processed
for providing information and services Customers need, related to, for example,
marketing and the development and follow-up of sales and products. Hall Power
Limited may disclose names or e-mail addresses to external parties that manage
the contractual obligations of Hall Power Limited related to the ePower Service
on behalf of it, such as to service providers or product distributors to meet
customer demand. These parties offer information or products in which the
Customer has expressed interest on our behalf.
All personal data has a
clearly defined retention period in the system. If a user has not been active
during a certain period, the system will automatically consider that user's
account to be inactive. The user will be notified of this change of account status.
If the account is not re-activated by the user, either by logging into the app
or using another identifier to access one of Hall Power Limited’s chargers, the
user account will automatically be terminated. The user will be forgotten, and
all their data will be deleted or anonymized. This is to ensure that users who
may have registered but forgotten that they did so is not required to take any
action to have their account deleted, if the account remains inactive for a
sufficiently long period.
8. Liability and limitation of
liability of Hall Power Limited
The different charging
services offered by Hall Power Limited may have separate warranty conditions.
In addition to the seller's product warranty stated in the product-specific
warranty conditions, the Consumer Protection Act and other mandatory legal provisions
shall apply to the liability for defects of Hall Power Limited.
Hall Power Limited is not responsible for damage or
loss if:
The mobile phone network or related functions are
not working
The mobile phone telephone operator has changed its
telephone service so that payment via the ePower EV app is no longer
possible. ·
the Service has been suspended for reasons which
prove to be incorrect, but Hall Power Limited had, at the time of
suspension, reason to believe that there were grounds for action
An ePower card is lost or stolen and misused by
another person
Hall Power Limited is not
responsible for the Customer parking their vehicle in accordance with the law
and regulations laid down by a partner company or municipality. Hall Power
Limited is not responsible for damage or loss caused by a legal provision, official
action, war, sabotage, failure or delay in delivery, telephone connections or
other traffic and communications connections and transportation, strike,
boycott, or other similar circumstances beyond the control of Hall Power
Limited. The proviso regarding strike, boycott and blockade also applies if
Hall Power Limited is the subject of the said actions.
Any
damage or loss that occurs in other circumstances will not be reimbursed by
Hall Power Limited. Hall Power Limited is not responsible in relation to the
Customer for indirect damage, such as loss of income or damage to the
relationship between the Customer and third parties, except if the loss is
caused by negligence on the part of Hall Power Limited, and never exceeding
what the Customer is entitled to under mandatory legislation.
9.
ePower eVeryday
Extended warranty available to all domestic
customers who purchase a home charger from ePower after ePower eVeryday
app sign up. *Extended warranty is only available to home chargers which
are supplied and installed by ePower.*
Customer must be a continuous, active member of
ePower eVeryday for a minimum of 32 months after their day of installation
to make a claim in year four of extended warranty.
Customer must be an active member of ePower
eVeryday when making a claim within the extended warranty period.
Customer must be an active member of ePower
eVeryday to be eligible to enter the monthly draws for public charging
credit.
Customer must be an active member of ePower
eVeryday to avail of priority call service with our technical
department.
Prizes are non-transferable and cannot be redeemed
for cash or any other form of compensation.
Discount rates available are published on the
ePower app.
ePower eVeryday subscribers can
view discounted rates on the app. They may also be requested from the
customer service team Hall Power Limited. Hall Power Limited reserves the
right to change pricing / charging rates. Any changes will be published on
the ePower EV app.
Free charging credit is available in year one and
subject to continuous active membership of ePower eVeryday.
12 month minimum subscription term.
If this agreement is terminated prior to its end
date, the customer shall be subject to an early termination fee of €25.00