Hall Power Limited Terms and Conditions: Subscription for charging
electric vehicles Valid as of 9th May 2019
Trading as ePower, Hall Power Limited offers electric vehicle charging equipment and expert
services related to charging electric vehicles, as well as invoicing solutions and charging services.
These terms and conditions regulate the relationship between Hall Power Limited and the motorist
(hereinafter "the Customer") who is connected to the Hall Power Limited payment system
(hereinafter "the Service"). “Customer” refers to both legal and natural persons. These conditions
shall not apply to cases where they limit the Customer's rights as defined in mandatory legal
provisions.
Hall Power Limited reserves the right to freely assess the ePower application. The Customer may
use the charging service for electric vehicles and other ancillary services of Hall Power Limited and
its partners.
1. Connection to the Service
The connection to the Service occurs via text message, an RFID card, or a mobile application. In
addition to these terms and conditions, all data will be handled in accordance to the UK Data
Protection Act (1998).
2. Cancellation of the Service
In their capacity as a consumer, Customers have the right to give notice to terminate the agreement
within 14 days from the conclusion of the agreement without specifying a reason. In the case of
Customers who have ordered an RFID card, the agreement arises when these Customers have
registered themselves as subscribers for the card. The cancellation period is considered to be
complied with if the Customer sends the cancellation notification before the end of the cancellation
period.
To exercise their right to cancel, the Customer shall notify Hall Power Limited of their decision.
To
exercise their right to cancel, the Customer must send to Hall Power Limited their name, telephone
number, and e-mail address, together with an unambiguous statement detailing the decision to
cancel.
The Customer may deliver the service cancellation form or other free‐format form electronically to
support@epower.ie, or by telephone to our customer service, tel.
+35319029800
3. Payment via the ePower Charging System
To receive the right to use the Service, the Customer shall authenticate themselves either via text
message, an RFID or the mobile application. Using the Service via an RFID or the mobile application
requires registration to the Service by the Customer. Such registration requires the Customer to
provide personal information to Hall Power Limited, such as email address, and to select a password
for their account.
Additional personal information might be required to be provided by the Customer after registration,
subject to ancillary services requested by the Customer, such as name and address details for being
able to receive an RFID card, and payment information for the chosen payment method for being
able to create a valid invoicing relationship between Hall Power Limited and the Customer and to
purchase charging services through the Service.
It is the Customer's responsibility to ensure that the user information is always correctly registered in
the ePower EV app. After registration, the Customer will be requested to login to the ePower EV app
to check that the registered information is correct and valid. Hall Power Limited is not responsible for
incorrectly input data during registration, regardless of the registration method.
By accepting the terms and conditions upon registration to the Service, the Customer accepts that
Hall Power Limited will debit the charging fee, including applicable taxes and service charges.
The final charging fee, which is based on the time of charging or the amount charged and the
predetermined price notified to the Customer before charging, will be calculated once the charging is
completed and debited immediately. Charging is completed either by the system according to the
Customer's instructions when charging is begun or extended, or by the Customer at any time.
ePower EV can only be used with chargers at charging stations connected to the networks of Hall
Power Limited or its partners. The chargers are listed on the ePower EV app.
4. The Customer's obligations and commitments
It is the Customer's responsibility to ensure that charging begins and is completed correctly. To
ensure that the charging has begun, the Customer shall refer to the information visible on the
charger. Charging via an RFID card begins when the Customer has connected the vehicle to the
charging station for charging according to the instructions after the RFID identification. It is the
Customer's responsibility to ensure that the vehicle has the right conditions to charge at the charging
station.
Any disputes regarding parking tickets shall be handled between the Customer and the relevant
police officer, parking company or municipality. Hall Power Limited shall remain neutral in these
disputes and provide assistance to both parties.
It is the Customer's responsibility to ensure that the registered debit card or credit card is valid, that
it has a sufficient balance and is not blocked.
5. Product prices
Hall Power Limited offers its Customers different charging services with varying features and prices.
The specific terms and conditions referred to in these terms and conditions may only concern
specific charging services.
The basic price of the charging service is available at the charging stations. The service price may also
be Customer‐specific, in which case minute‐based or kilowatt‐hour-based pricing is observed
The currently valid price list is available on the ePower EV app and it may also be requested from the
customer service of Hall Power Limited. Hall Power Limited reserves the right to change its pricing
from time to time. Any changes will be published on the ePower EV app well in
advance; however, at least 30 days before their entry into force. The prices only apply to Hall Power
Limited charging stations located in the UK.
6. General terms and conditions
Information on Customers' purchase transactions is visible in real time on their ePower accounts,
which may be viewed on the ePower EV app. The period-specific reports of the account may be
read and printed at any time, and Hall Power Limited retains the charging information for at least
12 months.
● Responsibility for the personal password
When the Customer registers for the Service, they provide their email address and a chosen
password for logging into their account. Hall Power Limited then sends the Customer a one-time
registration token by email for confirming the account. The Customer is, for their part, responsible
for keeping the password secure, for not writing the password down so that third parties can
understand what it is used for, and for not using the password in a way that allows others to gain
access to the information.
The Customer shall immediately notify the customer service of Hall Power Limited (tel.+35319029800) if there is any reason to believe that unauthorised persons have gained access to or knowledge
of the password.
● Unauthorised use of the Service
The Customer is responsible for any unauthorised use of the Service under their control. The
Customer is obligated to immediately or as soon as possible notify Hall Power Limited if they believe
that their account has been used by an unauthorised person or in an unauthorised manner. The best
way to minimise any costs incurred by such misuse is to call our customer service (tel. +35319029800) as soon as possible.
If the ePower card is lost or stolen, the Customer shall immediately (within two (2) days of
becoming aware of the loss or theft of the tag) contact the customer service of Hall Power Limited,
tel. +35319029800. If the Customer does not give notification of the loss or theft of the ePower
RFID tag within the aforementioned time limit, they shall be responsible for any reported purchase
transactions in full.
The customer must pay a fee of €10 plus VAT to receive a new card in the event their card is lost or
stolen.
● Complaints and investigation of an ePower purchase transaction
A Customer wishing to submit a complaint shall notify Hall Power Limited within 60 days of the date
on which the purchase transaction in question became available on their online account in the
ePower EV app. The complaint shall clearly indicate the type of error. If this is not done correctly,
the Customer will lose their right to invoke the error, apart from exceptions due to mandatory
legislation. When a Customer submits a complaint, Hall Power Limited shall carry out a technical
investigation.
Complaints regarding incorrect charging costs are processed and determined by Hall Power Limited.
If a complaint is accepted, Hall Power Limited shall compensate the Customer for the amount
without delay. If the complaint is rejected, Hall Power Limited shall inform the Customer of the
result of the investigation of the complaint and justify the position of Hall Power Limited.
● Changes to the Services or terms and conditions
Both parties are aware that the mobile payments sector is rapidly developing. Hall Power Limited
therefore reserves the right to modify these terms and conditions to adapt the operation of the
ePower charging system or the terms and conditions to new technologies, new phones, appropriate
technical or administrative procedures, or new procedures for information security. The Customer
shall be informed of such changes with 30 days' notice on the ePower EV app.
● Termination of membership
The Customer may terminate their membership with one (1) month's period of notice, effective from
the end of the current subscription period.
The notice of termination shall be sent by e-mail to support@epower.ie or by contacting the customer
service of ePower on +35319029800
.
Hall Power Limited has the right to give notice to terminate this agreement if, having received a
reminder, the Customer has not within a reasonable period remedied the situation in the following
cases:
The Customer does not meet their payment obligations
The Customer uses the Service contrary to this agreement or to the obligations they have towards
Hall Power Limited.
Hall Power Limited has cause to suspect that the Service is being misused.
It is the Customer's responsibility to terminate the membership if the Service is not intended to be
used, if the vehicle is sold or temporarily out of use, etc.
7. Processing of personal data
Hall Power Limited will only collect personal data which is required to provide the service to the user
in an efficient and customer friendly way. The number of data points collected upon registration
is minimized. Data is only collected if the user uses a specific feature which requires
that data collection. Examples include credit card details to allow payments, address information for
sending our RFID keys, and so on.
Personal data may be processed for providing information and services Customers need, related to,
for example, marketing and the development and follow-up of sales and products. Hall Power
Limited may disclose names or e-mail addresses to external parties that manage the contractual
obligations of Hall Power Limited related to the ePower Service on behalf of it, such as to service
providers or product distributors to meet customer demand. These parties offer information or
products in which the Customer has expressed interest on our behalf.
All personal data has a clearly defined retention period in the system. If a user has not been active
during a certain period, the system will automatically consider that user's account to be inactive. The
user will be notified of this change of account status. If the account is not re-activated by the user,
either by logging into the app or using another identifier to access one of Hall Power Limited’s
chargers, the user account will automatically be terminated. The user will be forgotten, and all their
data will be deleted or anonymized. This is to ensure that users who may have registered but
forgotten that they did so is not required to take any action to have their account deleted, if the
account remains inactive for a sufficiently long period.
8. Liability and limitation of liability of Hall Power Limited
The different charging services offered by Hall Power Limited may have separate warranty
conditions. In addition to the seller's product warranty stated in the product-specific warranty
conditions, the Consumer Protection Act and other mandatory legal provisions shall apply to the
liability for defects of Hall Power Limited.
-
Hall Power Limited is not responsible for damage or loss if:
- The mobile phone network or related functions are not working
- The mobile phone telephone operator has changed its telephone service so that payment via
the ePower EV app is no longer possible.
- the Service has been suspended for reasons which prove to be incorrect, but Hall Power
Limited had, at the time of suspension, reason to believe that there were grounds for action
- An ePower card is lost or stolen and misused by another person
Hall Power Limited is not responsible for the Customer parking their vehicle in accordance with the
law and regulations laid down by a partner company or municipality.
Hall Power Limited is not responsible for damage or loss caused by a legal provision, official action,
war, sabotage, failure or delay in delivery, telephone connections or other traffic and
communications connections and transportation, strike, boycott, or other similar circumstances
beyond the control of Hall Power Limited. The proviso regarding strike, boycott and blockade also
applies if Hall Power Limited is the subject of the said actions.
Any damage or loss that occurs in other circumstances will not be reimbursed by Hall Power Limited.
Hall Power Limited is not responsible in relation to the Customer for indirect damage, such as loss of
income or damage to the relationship between the Customer and third parties, except if the loss is
caused by negligence on the part of Hall Power Limited, and never exceeding what the Customer is
entitled to under mandatory legislation.
9. ePower eVeryday
- Extended warranty available to all domestic customers who purchase a home charger from ePower after ePower eVeryday app sign up. *Extended warranty is only available to home chargers which are supplied and installed by ePower.*
- Customer must be a continuous, active member of ePower eVeryday for a minimum of 32 months after their day of installation to make a claim in year four of extended warranty.
- Customer must be an active member of ePower eVeryday when making a claim within the extended warranty period.
- Customer must be an active member of ePower eVeryday to be eligible to enter the monthly draws for public charging credit.
- Customer must be an active member of ePower eVeryday to avail of priority call service with our technical department.
- Prizes are non-transferable and cannot be redeemed for cash or any other form of compensation.
- Discount rates available are published on the ePower app.
- Free charging credit is available in year one and subject to continuous active membership of ePower eVeryday.
- 12 month minimum subscription term.
- If this agreement is terminated prior to its end date, the customer shall be subject to an early termination fee of €25.00